Privacy Policy

1. Scope of This Policy

This Privacy Policy applies to information collected by LA SmartCan Services through our website, customer forms, account and subscription processes, customer communications, and the performance of our services.

It applies to customers, prospective customers, website visitors, short-term rental hosts, co-hosts, property managers, and other people who interact with LA SmartCan Services.

This Policy does not control the independent privacy practices of third-party websites, payment processors, calendar providers, or other services that maintain their own privacy policies.

2. Information We Collect

The information we collect depends on how you interact with us and which services you use.

We ask customers not to provide information that is unnecessary for us to perform the requested service.

3. How We Collect Information

We may collect information:

• Directly from you when you complete a form or contact us
• When you purchase or subscribe to a service
• When you create or manage a customer account
• When you provide property or access instructions
• During the performance and documentation of a service
• From calendar information you choose to connect or provide
• From payment processors and other service providers
• Automatically when you use our website

4. How We Use Information

We may use information to:

• Provide, schedule, and manage services
• Identify and access the correct service property
• Manage customer accounts and subscriptions
• Process and document transactions
• Send service confirmations, reminders, and updates
• Respond to customer questions and support requests
• Provide STR service reports and documentation
• Plan routes and improve service operations
• Maintain business and transaction records
• Prevent fraud, misuse, or security incidents
• Maintain and improve our website and services
• Understand website usage and performance
• Send promotional communications when permitted
• Comply with applicable legal obligations
• Establish, exercise, or defend legal claims

5. Property & Service Information

Certain LA SmartCan services require information about your property so that our team can safely and correctly perform the requested work.

This may include your service address, location of trash bins, collection schedule, gate or entry instructions, access codes you voluntarily provide, information regarding pets or access hazards, and other special service instructions.

We use this information primarily to perform the requested service, coordinate routes, communicate with you, address service issues, and maintain service records.

6. STR & Calendar Information

Customers using STR Turnover Solutions may choose to connect or provide supported calendar information so checkout dates can be used to assist with service scheduling.

Depending on the connection used, we may process information necessary to identify relevant property checkout dates and coordinate requested turnover services.

We use calendar-derived information for service scheduling and related operational purposes. Customers should avoid placing unnecessary sensitive personal information in calendar fields used for service coordination.

Third-party calendar platforms maintain their own privacy and security practices. Information handled directly by those platforms is subject to their applicable policies.

7. Photos & Service Documentation

Certain services, particularly STR Turnover Solutions, may involve photographs documenting completed work, bins, exterior property conditions, access issues, unusual trash conditions, or visible property concerns.

These photographs may be used to provide service reports, confirm service completion, communicate property findings, resolve customer questions or disputes, support quality control, and maintain reasonable business records.

Service-documentation photographs are not automatically authorized for public advertising or marketing merely because they were taken during a service visit. Where appropriate, we may seek separate permission before using identifiable customer-property photographs for promotional purposes.

8. Payment Information

Payments and recurring subscription charges may be processed by third-party payment processors such as Stripe.

LA SmartCan Services does not need to receive or store your complete payment-card number when payment information is entered directly into a third-party payment processor's secure payment system.

We may receive limited transaction information such as payment status, transaction amount, billing date, customer identifier, subscription status, payment method type, or limited card details such as the last four digits when provided by the processor.

9. Cookies & Website Technologies

Our website uses cookies and similar technologies for website functionality, preferences, analytics, and, where enabled and permitted, marketing-related purposes.

Depending on the technologies active on our website, categories may include:

• Functional: technologies necessary for website operation and requested functionality.
• Preferences: technologies used to remember certain website choices or settings.
• Statistics: technologies used to understand website traffic, performance, and usage.
• Marketing: technologies that may be used for advertising, campaign measurement, or related marketing functions.

Where our consent-management tool provides choices, you may use those controls to accept, deny, or manage optional cookie categories. Necessary technologies may remain active where required for the website or requested service to function.

10. Online Tracking Disclosures

Some browsers offer a "Do Not Track" or similar privacy signal. Because there is not a single universally adopted standard for all browser Do Not Track signals, our website may not respond to every traditional Do Not Track signal.

We do, however, provide cookie and consent controls where available on our website. You may also adjust applicable privacy settings through your browser.

Third-party analytics, advertising, embedded content, or other technologies used on our website may collect information about interactions with the website as permitted by your choices, configuration, and applicable law.

Where applicable law requires recognition of a legally recognized browser-based opt-out preference signal, we will honor such signals as required.

11. How We Disclose Information

We may disclose information when reasonably necessary to operate LA SmartCan Services.

Recipients may include:

• Payment processors
• Website hosting and technology providers
• Email and communication providers
• SMS providers
• Scheduling and calendar technology providers
• Analytics and website-performance providers
• Professional advisers when reasonably necessary
• Government authorities or law enforcement when legally required
• A successor entity in connection with a business sale, merger, reorganization, or similar transaction

We seek to provide service providers only the information reasonably necessary for them to perform their applicable functions.

12. Sale & Sharing of Personal Information

We may disclose information to service providers and technology providers for operational purposes as described in this Policy.

Certain advertising or analytics technologies can be treated as "sharing" or similar activity under some privacy laws depending on how those technologies are configured and used. Where applicable law gives you an opt-out right regarding such activity, we will provide or honor the required choice mechanism.

13. Email & SMS Communications

We may use your contact information to send transactional or service-related communications, including service reminders, scheduling information, access questions, account notices, billing communications, service confirmations, and customer support.

Where required, promotional emails or text messages will be sent based on the appropriate consent or other lawful basis.

You may unsubscribe from promotional email using the unsubscribe method provided in the communication.

You may opt out of optional marketing text messages using the instructions provided with those messages or by contacting us.

Opting out of promotional communications does not prevent us from sending necessary transactional or service-related communications regarding an active account or requested service.

14. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining customer and transaction records, resolving disputes, maintaining security, meeting tax or accounting requirements, and complying with applicable legal obligations.

Retention periods may vary depending on the type of information, the nature of the customer relationship, operational needs, and applicable legal requirements.

When information is no longer reasonably needed, we may delete, de-identify, or securely dispose of it as appropriate.

15. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.

We also use third-party providers for functions such as payment processing and website operations where appropriate.

No internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure. Customers should use reasonable care when transmitting sensitive access information electronically and should notify us if access credentials provided for service have changed.

16. Your Privacy Choices

Depending on your relationship with us and applicable law, you may contact us to:

• Ask what personal information we maintain about you
• Request correction of inaccurate customer information
• Request deletion of certain personal information
• Update your contact or service information
• Change eligible communication preferences
• Ask questions about our privacy practices

Certain information may need to be retained where reasonably necessary to complete transactions, maintain legally required records, prevent fraud or security incidents, establish or defend legal claims, or comply with other legal obligations.

We may take reasonable steps to verify that a privacy request comes from the person whose information is involved or an authorized representative.

17. California Privacy Information

LA SmartCan Services operates in California and handles personal information in accordance with privacy laws applicable to our business.

California residents may have specific privacy rights when a particular California privacy law applies to the business or processing activity, including rights concerning access, correction, deletion, or certain uses and disclosures of personal information.

We will not unlawfully discriminate against a customer for exercising a privacy right provided by applicable law.

California residents may contact us using the information below to submit a privacy-related request. We will evaluate and respond to requests in accordance with the laws applicable to LA SmartCan Services.

18. Children's Privacy

LA SmartCan Services provides property and household support services intended for adults and is not directed to children under 13.

We do not knowingly seek to collect personal information directly from children under 13 through our services. If we learn that such information was collected in circumstances requiring parental consent, we will take appropriate steps consistent with applicable law.

19. Third-Party Services & Links

Our website and services may use or link to third-party services, including payment processors, calendar providers, customer account systems, mapping services, email or SMS providers, analytics tools, and other technology providers.

Third parties may collect or process information under their own privacy policies and terms. LA SmartCan Services does not control independent third-party privacy practices.

We encourage customers to review the privacy policies of third-party services they choose to use.

20. Changes to This Privacy Policy

We may update this Privacy Policy as our services, technology, business practices, or legal requirements change.

When we update the Policy, we will revise the effective date shown at the top of this page. Where required by applicable law, we may provide additional notice regarding material changes.

We encourage customers and website visitors to review this Policy periodically.