Terms & Conditions

1. Agreement to Terms

These Terms & Conditions ("Terms") constitute an agreement between you ("Customer," "you," or "your") and LA SmartCan Services ("LA SmartCan," "we," "us," or "our").

By purchasing, scheduling, enrolling in, or using any LA SmartCan service, you acknowledge that you have read, understood, and agreed to these Terms.

If you purchase or manage services on behalf of another person, business, short-term rental, property owner, or property management company, you represent that you have authority to request the services and provide any access necessary for us to perform them.

2. Our Services

LA SmartCan Services provides property-support services that may include:

• Trash and recycling bin placement and retrieval
• Recurring bin-to-curb service
• One-time bin service
• Bin cleaning, wiping, disinfecting, deodorizing, and related care
• Exterior pest-deterrent applications where included
• Package movement or retrieval where included
• Municipal bulky-item pickup scheduling assistance where included
• After-Party Trash Pickup
• STR Turnover Solutions and exterior turnover support
• Other property-support services offered by LA SmartCan

The exact services included in your purchase are determined by the service or plan selected at the time of enrollment or purchase.

3. Plans & Service Features

Service features, included bin quantities, service frequency, route priority, cleaning frequency, and other benefits vary by plan.

The service description presented at the time of purchase determines what is included in your plan. Bins exceeding the quantity included in your plan may require an additional fee or an additional service plan.

Unless expressly stated otherwise, plan features do not accumulate, roll over, or create credits for unused services.

4. Free Trials & Promotions

LA SmartCan may offer promotional pricing, introductory offers, or free-trial periods to eligible customers.

Where a 14-day free trial is offered, eligible customers may receive service during the stated trial period without the regular subscription charge. Eligibility and trial terms may be limited by customer, household, property, address, service area, or promotion.

If the trial is offered in connection with a subscription that will automatically continue into paid service, the applicable automatic renewal terms, recurring price, billing frequency, and cancellation method will be disclosed during enrollment.

Unless otherwise stated in the applicable offer, promotional and free-trial benefits may not be combined, transferred, redeemed for cash, or repeatedly used for the same property or customer.

5. Subscriptions & Automatic Renewal

The recurring amount, billing frequency, and applicable subscription terms will be disclosed when you enroll.

By enrolling in a recurring plan, you authorize LA SmartCan and its payment processor to charge the payment method you provide for recurring charges associated with your selected service, subject to applicable law.

We will provide subscription disclosures, reminders, notices, and cancellation options as required by applicable law.

6. Payments & Billing

Prices are displayed before purchase or communicated to you before service is authorized. Applicable taxes, additional services, extra-bin charges, excess-service charges, or other authorized fees may be added where applicable.

You are responsible for maintaining accurate billing information and a valid payment method for recurring services.

If a payment fails, we may attempt to process the payment again and may temporarily pause future service until the account is brought current, subject to applicable law.

Certain additional services, including additional STR turnovers or customer-approved services, may be separately invoiced or charged as disclosed when the service is requested.

7. Cancellation & Refunds

Recurring customers may cancel future recurring service using the cancellation methods made available by LA SmartCan, including applicable online cancellation options.

Cancellation stops future renewals. Unless otherwise required by law or expressly stated in the applicable offer, cancellation does not retroactively refund services that have already been performed or billing periods that have already begun.

If you enrolled online, an online cancellation method will be made available in accordance with applicable law.

Nothing in these Terms limits any cancellation, refund, or other consumer right that cannot legally be waived.

8. Scheduling & Route Integration

Recurring service is performed according to LA SmartCan route schedules and the property's applicable municipal waste collection schedule.

Any advertised onboarding or route-integration period describes the expected period required to add a new property to an active route. It is not a guarantee of an exact service time or exact start date unless LA SmartCan expressly confirms otherwise.

Service times are estimates and may change due to route conditions, traffic, weather, municipal collection delays, staffing, emergencies, property access, holidays, or other operational conditions.

LA SmartCan may reasonably modify route order, arrival windows, placement times, retrieval times, or service days when necessary to operate the service.

9. Customer Responsibilities

You are responsible for providing accurate and current information, including:

• Service address
• Trash collection day
• Bin location
• Gate codes and access instructions
• Pet or animal information relevant to safe access
• Parking, HOA, or property access restrictions
• Changes to municipal collection schedules known to you
• STR checkout/calendar information where applicable

You must promptly update us when information affecting service changes. LA SmartCan is not responsible for a service issue caused by inaccurate, incomplete, or outdated information supplied by the customer or an authorized third party.

10. Property Access & Safety

Customers must provide reasonably safe and unobstructed access to the bins and any property areas required to perform the purchased service.

Conditions that may prevent or delay service include locked gates, incorrect access codes, aggressive or unsecured animals, blocked bins, vehicles, construction, unsafe stairs or walkways, hazardous conditions, inaccessible bin locations, or other circumstances that make service unsafe or impractical.

Our team may decline to enter an area or perform a task when, in its reasonable judgment, conditions present a safety concern.

11. Missed or Unsuccessful Service

If LA SmartCan cannot perform service because of inaccessible bins, incorrect customer information, locked access, unsafe conditions, blocked pathways, or another condition outside our reasonable control, the visit may be considered an attempted service.

When reasonably possible, we may contact the customer or document the condition affecting service.

LA SmartCan does not control municipal or private waste collectors and cannot guarantee that a waste collection provider will empty a bin after we place it at the designated collection location.

Delayed, incomplete, or missed collection by a city, sanitation agency, waste hauler, HOA, or other third party is not considered a failure by LA SmartCan when we properly performed our contracted service.

12. Bin Service Rules

Customers are responsible for ensuring that bins are suitable for normal movement and service.

We may decline to move a bin that is excessively heavy, overflowing, structurally damaged, leaking, unsafe to handle, or contains materials that create an unreasonable safety risk.

Customers remain responsible for complying with applicable municipal, HOA, landlord, or waste-provider requirements regarding bin contents, placement, collection, and storage.

LA SmartCan is not responsible for pre-existing damage, ordinary wear, cracked lids, damaged wheels, weak handles, or other deterioration of bins that occurs independently of our negligence or misconduct.

13. Bin Cleaning, Deodorizing & Related Services

Certain plans or one-time services may include exterior wiping, disinfecting, deodorizing, washing, or pest-deterrent applications.

Results vary depending on the age, material, condition, staining, residue, contamination, and prior use of the bin. Cleaning services do not guarantee removal of every stain, odor, residue, pest, or contaminant.

Pest-deterrent products, when offered, are intended as supplemental exterior deterrents and are not professional pest-control services and do not guarantee prevention or elimination of pests.

14. Package Retrieval

If package retrieval is included in your plan, LA SmartCan may move an eligible package from an accessible exterior delivery area to the designated porch or customer-approved location.

We do not take custody of packages as a shipping carrier, warehouse, security provider, or delivery service.

LA SmartCan is not responsible for package misdelivery, theft, disappearance, weather exposure, or damage that occurred before our interaction with the package or after placement at the customer-approved location, except to the extent caused by our negligence or misconduct.

We may decline to move packages that are excessively heavy, damaged, leaking, restricted, hazardous, or otherwise unsafe.

15. After-Party Trash Pickup

After-Party Trash Pickup is a limited cleanup-support service for eligible pre-bagged household or event waste.

The applicable service page or order confirmation will state the included bag quantity, bag-size limits, preparation requirements, placement instructions, and price.

Unless otherwise approved by LA SmartCan, waste must be securely bagged, tied, non-leaking, reasonably safe to handle, and placed in the agreed pickup location.

Excess quantities, oversized bags, loose waste, unusually heavy bags, additional cleanup, or services beyond the purchased package may require an additional charge and customer approval or may be declined.

Prohibited or hazardous materials will not be accepted.

16. STR Turnover Solutions

STR Turnover Solutions provides limited exterior property-support services associated with short-term rental turnover.

Depending on the selected plan, services may include:

• Exterior property and turnover condition checks
• Documentation of visible exterior damage or issues
• Trash-bin service and deodorizing
• Limited handling or consolidation of eligible bagged guest waste
• Exterior service photos and customer updates
• Scheduling based on eligible checkout information

STR Turnover Solutions is not a professional property inspection, home inspection, security inspection, code-compliance inspection, property management service, housekeeping service, or guarantee against damage, theft, hazards, or other property conditions.

Our exterior check is limited to conditions reasonably visible to the service team during the scheduled visit. We do not guarantee that every defect, hazard, maintenance issue, or instance of damage will be observed or reported.

Where a membership includes a specified number of turnovers per billing period, turnovers exceeding the included quantity may be charged at the then-current additional-turnover rate. Additional turnovers may be invoiced or charged as disclosed in the applicable plan.

17. STR Calendar Scheduling

Eligible STR customers may authorize scheduling based on a connected or shared calendar containing checkout information.

Customers are responsible for ensuring that calendar information is accurate, current, accessible, and properly synchronized.

LA SmartCan is not responsible for scheduling issues caused by missing, incorrect, delayed, duplicated, unavailable, or improperly synchronized calendar information supplied by the customer or a third-party platform.

Customers should promptly notify us of same-day, last-minute, or manually changed reservations when those changes may not appear in the connected scheduling system in time for service.

18. Photos & Service Reports

Certain services may include or require photographs of bins, exterior property conditions, access conditions, completed work, or visible issues for operational documentation and customer reporting.

By requesting a service that includes photo documentation, you authorize LA SmartCan to take and use reasonable service-related photographs for documentation, quality control, customer communication, dispute resolution, and internal business records.

Service-documentation photos will not automatically be used for public advertising or marketing merely because they were taken for service purposes. Separate permission may be requested where appropriate for identifiable marketing use.

19. Prohibited & Unsafe Materials

LA SmartCan may refuse to handle waste or materials that are hazardous, unlawful, unsafe, leaking, excessively heavy, or outside the scope of the purchased service.

Examples may include:

• Hazardous chemicals or toxic substances
• Medical or biohazardous waste
• Needles or unsecured sharp objects
• Hot ashes or burning materials
• Explosives or highly flammable materials
• Unlawful substances or materials
• Construction debris outside the agreed service scope
• Items requiring specialized disposal

Customers are responsible for proper disposal of materials we cannot safely or legally handle.

20. SMS, Email & Service Communications

If you provide a mobile number or email address, we may use it for service-related communications such as scheduling, arrival windows, access questions, service completion, billing, account notices, and customer support.

Where you separately consent to optional text messaging, message and data rates may apply. Message delivery depends on your carrier and other systems outside our control and therefore cannot be guaranteed.

Opting out of optional SMS communications does not by itself cancel an active service subscription. Subscription cancellation must be completed through an available cancellation method.

21. Third-Party Services

LA SmartCan may use third-party providers for payment processing, scheduling, calendar connectivity, email, SMS, website functionality, mapping, routing, or other operational functions.

Your use of certain third-party functionality may also be subject to the provider's own terms and privacy practices.

We are not responsible for outages, failures, or errors originating solely from independent third-party systems that are outside our reasonable control.

22. Service, Plan & Pricing Changes

We may modify future service offerings, service areas, plan structures, features, routes, or pricing as the business evolves.

Changes affecting an existing recurring customer's price or recurring service will be communicated as required by applicable law before the applicable change takes effect.

Promotional pricing and introductory offers may expire according to the terms disclosed with the applicable promotion.

23. Suspension & Termination of Service

We may refuse, suspend, or discontinue service where reasonably necessary because of unsafe conditions, repeated access problems, nonpayment, misuse of the service, abusive or threatening conduct, prohibited materials, fraud, unlawful activity, or circumstances that make continued service impractical.

We may also discontinue service in a geographic area or route if we no longer reasonably serve that location. Where appropriate, affected customers will be notified.

Any refund or account adjustment associated with company-initiated termination will be handled according to the circumstances and applicable law.

24. Property Damage & Service Concerns

Customers should inspect the service area and report suspected service-related property damage or another significant service concern as soon as reasonably possible after discovering it.

Prompt reporting allows us to review service records, photographs, route information, employee observations, and other relevant evidence while it remains reasonably available.

When submitting a claim or concern, we may request photographs, documentation, dates, repair estimates, or other information reasonably necessary to investigate the matter.

Nothing in this section eliminates any legal right or claim that cannot lawfully be waived or shortened.

25. Limitation of Liability

To the fullest extent permitted by applicable law, LA SmartCan Services will not be liable for indirect, incidental, special, exemplary, or consequential damages arising from the use of our services.

To the fullest extent permitted by applicable law, our liability for a claim arising directly from a particular service will not exceed the amount paid for the service giving rise to the claim.

These limitations do not apply where prohibited by law and do not exclude liability that cannot legally be limited or waived.

26. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless LA SmartCan Services and its owners, employees, contractors, and agents from third-party claims, losses, or expenses arising from your unlawful use of the services, your violation of these Terms, hazardous or prohibited materials supplied by you, inaccurate property or access information supplied by you, or your lack of authority to request service at a property.

This provision does not require you to indemnify LA SmartCan for losses caused by conduct for which indemnification cannot legally be required.

27. Intellectual Property

The LA SmartCan Services name, logos, branding, website design, original graphics, written content, service materials, and other proprietary materials are owned by or licensed to LA SmartCan Services and may be protected by applicable intellectual-property laws.

Nothing in these Terms grants permission to reproduce, sell, distribute, impersonate, or commercially exploit our proprietary materials without authorization.

28. Privacy

Information collected through our website, service forms, billing systems, communications, and service operations is handled in accordance with our applicable Privacy Policy and applicable law.

Customers should review the Privacy Policy for additional information regarding the collection and use of personal information.

29. Events Beyond Our Reasonable Control

LA SmartCan is not responsible for delays or inability to perform caused by events beyond our reasonable control, including severe weather, natural disasters, fires, road closures, government actions, utility or communications outages, labor disruptions, public emergencies, widespread service-provider outages, or similar events.

When reasonably possible, we will attempt to resume or reschedule affected services.

30. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Nothing in these Terms limits any consumer protection or other legal right that cannot lawfully be waived.

31. Changes to These Terms

We may update these Terms periodically to reflect changes in our services, business operations, technology, or legal requirements.

The effective date shown at the top of this page identifies the current version.

Where applicable law requires advance notice or affirmative consent for a particular change, we will provide that notice or obtain that consent as required.

32. General Provisions

Entire Agreement

These Terms, together with the applicable service description, checkout disclosures, Privacy Policy, and any additional written terms applicable to a purchased service, constitute the agreement governing that service.

Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect to the extent permitted by law.

No Waiver

A failure by LA SmartCan to enforce a provision on one occasion does not waive our right to enforce that provision later.

Assignment

LA SmartCan may assign or transfer these Terms in connection with a merger, sale, reorganization, financing, or transfer of the business, subject to applicable law.

Headings

Section headings are provided for convenience and do not alter the meaning of these Terms.